You can request deletion of your HeartLoop account and associated personal data at any time.
You can request deletion of your HeartLoop account and data without logging in, downloading, or reinstalling the app. Use the form below, or email us directly — no account access required.
Submit the form below with the email address associated with your HeartLoop account, or email us directly at [email protected]. HeartLoop Support will follow up with you to verify your identity and complete the deletion.
If an account is associated with the information provided, HeartLoop Support will contact you regarding the deletion request. We verify identity by email before any account or data is deleted, so accounts cannot be deleted by anyone other than their owner.
Once your identity is verified, your HeartLoop account is closed and you will no longer be able to log in.
Your profile, love language quiz answers, Heart Act history, and notification records are deleted or anonymized.
If you are connected with a partner, your connection is safely removed. Your partner's own account and data are not deleted. Shared activity tied to that connection is closed out on your end.
Some limited information may be retained where required for legal, security, fraud-prevention, accounting, or compliance purposes, such as records needed to resolve a billing dispute.
HeartLoop Support reviews and processes deletion requests as promptly as possible after verifying your identity. We will keep you updated by email throughout the process.
Deleting your HeartLoop account does not automatically cancel an active Apple App Store or Google Play subscription. If you subscribed through the App Store or Google Play, you must cancel it separately in your Apple ID or Google Play account settings, or you may continue to be charged.
You can also delete your account directly from the app: go to Settings > Delete Account.
Submit this form and HeartLoop Support will follow up by email.
Heart Loop LLC · HeartLoop Support · ourheartloop.com