Support

Answers to common questions about using HeartLoop.

How do I get started?

Download HeartLoop, create an account, and invite your partner to connect. Once you're connected, you can start sharing Heart Acts and using the app together.

Is HeartLoop a dating app?

No. HeartLoop is built for couples who are already in a relationship, to help you stay connected day to day.

What are Heart Acts?

Heart Acts are small, everyday gestures you and your partner send each other in the app to show love and appreciation, and build a habit of staying connected.

How does the free trial and subscription work?

HeartLoop offers a free trial, after which HeartLoop Plus is $7.99/month. You can cancel anytime up to 24 hours before renewal from your device's subscription settings.

How do I disconnect from my partner?

Go to Settings in the app, then select Disconnect Partner. This will end your shared connection; you can reconnect with a new invite at any time.

How do I delete my account?

You can permanently delete your account and data at any time from our account deletion page.

How is my information used?

We take your privacy seriously. See our full Privacy Policy for details on how your data is collected and used.

Still need help?

Email us at [email protected] and we'll get back to you as soon as we can.